The course content has been written by leading experts in the field of customer service and learners will cover the following topics:
- The principles of customer service
- How customer needs and expectations are formed
- Interpersonal skills and appropriate behaviour
- Responding to customers’ problems or complaints
On completion of this course, the system produces a personalised HABC commended certificate for the learner.
On completion of the course, the system produces a
personalised HABC commended certificate.
Many online learning providers make false claims that their programmes provide accredited qualifications. Please note that this course does NOT provide a nationally recognised accredited qualification. However, once you have completed this online course, you will be eligible to sit the exams for either the HABC accredited Level 2 Customer Service Qualification. Training Genie provides quarterly exam dates at our training centre. Please contact Training Genie at [email protected] for more information on dates and exam fees.