Customer Service Level 2


This course is ideal for those wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments. The content will also provide the knowledge needed to go on to achieve a level 2 customer service qualification in a fun and interactive way.


1-9 Courses:         £25.00

10-19 Courses:   £22.00

20-49 Courses:   £19.99

50-99 Courses:   £17.00

100 + Courses:   £15.00

Prices are subject to VAT at 20%

SKU: L2CS Category:

Product Description









The course content has been written by leading experts in the field of customer service and learners will cover the following topics:

  • The principles of customer service
  • How customer needs and expectations are formed
  • Interpersonal skills and appropriate behaviour
  • Responding to customers’ problems or complaints

On completion of this course, the system produces a personalised HABC commended certificate for the learner.

On completion of the course, the system produces a

personalised HABC commended certificate.


Many online learning providers make false claims that their programmes provide accredited qualifications. Please note that this course does NOT provide a nationally recognised accredited qualification. However, once you have completed this online course, you will be eligible to sit the exams for either the HABC accredited Level 2 Customer Service Qualification. Training Genie provides quarterly exam dates at our training centre. Please contact Training Genie at [email protected] for more information on dates and exam fees.